Last updated: June 2025. This policy covers refunds and cancellations for DocImprint subscription plans and pay-per-call payments, operated by Sawftware LLC.
API key subscription plans (Stripe)
- Cancellation — you may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; you retain access and credits until then.
- Partial-period refunds — we do not issue prorated refunds for unused time within a billing period.
- Unused credits — monthly credits do not roll over and are not refundable upon cancellation.
- Exceptions — if you were charged due to a billing error on our part, contact us within 30 days and we will issue a full refund for the erroneous charge.
Pay-per-call payments (x402 / USDC)
- No refunds — x402 payments are settled on-chain on Base mainnet. Blockchain transactions are final and irreversible; we are unable to reverse or refund USDC payments once settled.
- Failed requests — you are only charged on successful responses (HTTP 2xx). Requests that return 4xx or 5xx are not charged.
Service outages
If DocImprint experiences an extended outage (more than 24 continuous hours) that prevents you from using a paid subscription plan, contact us and we will assess credit or refund on a case-by-case basis.
How to request a refund
Email info@docimprint.com with your account email and a description of the issue. We aim to respond within 2 business days.